Enter the Fishbone Diagram.Ī Fishbone Diagram (also known as an Ishikawa diagram, named after Kaoru Ishikawa who is considered one of the founding fathers of modern management) is nothing more than a simple, structured approach to brainstorming cause and effect. There are a number of industrial engineering and statistical approaches that we can utilize to perform process improvement – Lean, Six Sigma, Business Process Reengineering – but in most examples a critical early step is brainstorming a number of causes that you and your team will need to identify in order to perform proper testing and analysis to identify the root cause or causes. However, where do you and your team start in terms of identifying the root cause? If your organization has clearly defined standards and regularly reports on performance against these standards, you will at least be able to identify the problem quickly. Whether the process is a food program in a grocer, a customer engagement program in a retail environment, a fabrication step in a manufacturing process or a material handling operation in a distribution environment, unintended or undesirable results such as increased shrink through food waste, decreased customer satisfaction scores, excessive defects or increase pick times are all too common occurrences. In this month’s installment of The Toolbox, we are going to look at a common problem that teams encounter while managing operations – we have a process that is producing an unintended or undesirable result, but we do not know what the cause is. This month’s tool download: Fishbone Diagram and Analysis Frameworks The Toolbox looks to cover one of these concepts each month, providing useful instruction, templates, and tools that you can put into practice. Many individuals that find themselves managing labor programs do not have formal training in engineering concepts that are incredibly helpful to ensuring their success and the success of their company.
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